Robin Caserta was named Sovereign Health Group’s Employee of the Year for 2013, which was awarded at the January 2014 monthly staff luncheon.
Robin started working as the receptionist for Sovereign Health in June 2010. She remembers that there were only two houses and a handful of house managers and therapists at the time.
The Growth Of Sovereign Health
She says she has watched Sovereign Health grow by leaps and bounds over the past few years. She remembers having no problem remembering every staff member and client’s name. After so much growth, she finds it hard to put names to everyone’s faces. However, she still has a smile and a greeting for everyone who comes through her door.
She also remembers when she only had to worry about making two schedules for programming and a handful of schedules for individual therapy sessions for the clinical staff. Now, she has to work on six programming schedules and 18 individual schedules. The growth keeps her busy, and she loves every minute of it. It makes her days go by quickly, and there is never a dull moment.
All About The Patients
Robin loves her job. As she frequently says, “It’s all about the patients,” a motto she has had since her initial interview. She truly believes that patient care should always be the number one priority. She always welcomes every patient with a smile and a greeting.
One of her greatest joys from the job is to watch as the patients blossom during their stay at Sovereign Health. She still gets phone calls from patients from three years ago, which warms her heart. The job has its struggles, but at the end of the day she loves her job, especially getting to see the patients “get it.”
Employee Of The Year
Robin said she was “truly humbled” when it was announced that she was the Employee of the Year, especially the decision was based on nominations by her peers. She would have been honored by the award regardless, but the fact it came from her peers and not the executives makes it that much more rewarding. She loves the staff and feels that everyone, from the top to the bottom, works hard to make sure the patients get the best treatment.
She believes that what makes Sovereign Health work is the teamwork. There is no “I” in team, and she would not be able to do her job if it were not for the rest of the staff. The staff is filled with good people, and they are what keep her here as much or more than any other part of her job.