Terms & Conditions

At Sovereign Health, we offer specialized mental health, substance abuse and dual diagnosis disorder treatment tailor-made for the unique issues of each patient. Our comprehensive programs begin at admission, where our expert staff conduct a thorough assessment for any potential co-occurring conditions in order to create an accurate diagnosis so that each patient gets the right treatment.

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Terms & Conditions

Admissions and Inquiries

If you would like to talk with a member of our admissions team, please visit the admissions page and use the provided phone numbers to contact a representative.

Billing and Payment Policy

Either the patient/client or the financial guarantor obligates themselves to pay Sovereign Health Group in agreement with the set rates and terms notwithstanding that which is covered by health insurance. (To find out about treatment rates, expected deductibles and co-pays, please call the admissions office). Prescriptions may need separate insurance coverage and/or the party making payments may need to make further payment arrangements.

Copyright Policy

All Sovereign websites including but not limited to Sovereign Health Group, Sovereign Health of California, Sovereign Health of Arizona, Sovereign Health of Florida, Sovereign Health Adolescent Program and White River Academy are owned and operated by Sovereign Health Group. All rights regarding these websites and their materials are either owned, licensed or used with the permission of Sovereign Health Group. Unless given express permission by Sovereign Health Group, you may not copy, republish, upload, transmit or frame any of the materials appearing on Sovereign’s websites. You may link to, view, download, displace and print singular copies of these materials as long as they are unaltered, include the applicable copyright, trademark etc. and are not used in a way that suggests association with Sovereign Health Group. The appropriate copyright notice should be included: “Copyright © [current year] Sovereign Health Group. All rights reserved.

Disclaimer

Access and visitation to any of Sovereign’s websites is voluntary and at the sole risk of the user. Sovereign cannot guarantee that any of its sites are virus-free or free of other contaminants. Links to any other websites does not indicate endorsement of the site, its products or its services. Sovereign is not held responsible for any decisions made based on the information provided on any of our websites. The information provided on Sovereign’s websites is for education and informational purposes only.

Links to Other Websites

As mentioned in our disclaimer, links to any other websites does not indicate Sovereign’s endorsement of that site, its products or its services. Links are provided so that the user may have access to additional information should they need it.

Privacy Policy

Sovereign Health Group protects the privacy of its clients in accordance with HIPPA regulations. This includes information regarding patient names, medical records etc. For more information about our privacy policy, go here.

Insurance Responsibility

It is the sole responsibility of the guarantor to know what their insurance benefits are and whether or not their policy is in effect. Sovereign makes every effort to verify the insurance and obtain benefits from the insurance company. No Sovereign employee or affiliate is held responsible for knowing what a client’s insurance will or will not cover. This includes benefits that may have been quoted by the insurance company.

Our business office will bill your insurance as a courtesy to you and make every effort to obtain payment but any amount that is not paid by the insurance is the responsibility of the client and/or the guarantor. Benefit quotations from the insurance company may only reflect coverage charges and not 100 percent of the billed charges and are subject to the member’s eligibility at the time that the benefits were requested. And quotations are not a guarantee of benefit coverage or member eligibility until the actual insurance payment for services is received. All anticipated uninsured or non-covered charges and projected co-payments are expected to be paid upon admission. Unpaid amounts will be referred to a collection agency at 30 days past due with all interest and legal fees being the responsibility of the debtor/guarantor.

Patient Rights Policy

In accordance with HIPPA regulations and other confidentiality agreements, Sovereign can neither confirm nor deny the residency of a patient at any of our facilities unless the patient has put your name on their consent for release form. In addition to this, patient’s access to phone and visitation privileges will depend on their phase within their treatment and whether or not they have properly followed that treatment plan. Off-site visitation rights can be given or taken away according to the client’s behavior and if they have properly followed their program. Sovereign operates on a pass request system for visitation in order to protect the privacy of our patients. These passes will be reviewed and approved according to an assessment of the client’s stability.

Requesting Information

Upon requesting information about Sovereign’s programs or services, we will use your email/postal address only to provide the information requested. Any information provided to Sovereign is given voluntarily and any information we collect is used only for the purpose for which it is collected. We do not share your information without authorization from you or unless required to do so by law.

Unless you are listed on the client’s consent form, Sovereign is unable to provide any client/patient information upon request. This is in accordance with HIPPA confidentiality policies and other privacy policies put in place for the protection of our clients.

Sovereign Health Alerts

Important Notice:

By participating in the Sovereign Health Alerts campaign, you hereby agree that you are the primary owner of the phone number that has been used to subscribe to the service. Message and data rates may apply. Messages are sent from an automated system. Consent is not required for purchase and you may unsubscribe at any time by texting STOP to 89179. For additional help, you can text HELP to 89179 or email textsupport@sovhealth.com. You may receive up to 5 messages per month.

Sovereign Health Text Line

Important Notice:

By participating in the Sovereign Health Text Line, you hereby agree that you are the primary owner of the phone number that has been used to subscribe. Message and data rates may apply. Messages are sent from an automated system. Consent is not required for purchase. You may unsubscribe from a program at any time by texting STOP to 89179. If you need additional help you may text HELP to 89179 or email textsupport@sovhealth.com. You may receive up to two messages per query.

Additional information concerning Sovereign Health Text Line:

Supported carriers include: ACS Wireless, AIO Wireless, ALLTEL, AT&T, Bluegrass Cellular, Boost, Carolina West Wireless, Cellcom, Cellular One, Cellular One of East Central Illinois, Cellular South, Chat Mobility, Cincinnati Bell, Cricket, ECIT, Element Wireless, GCI, Golden State Cellular, Illinois Valley, Immix Wireless, Inland Cellular, iWireless, LongLines Wireless, MetroPCS, Nex-Tech, Northwest Missouri Cellular,  NTelos, Plateau Wireless, PTCI, Sprint, T-Mobile, Thumb Cellular, U.S. Cellular, Verizon Wireless, Virgin Mobile USA, West Central Wireless and other carriers that may be added from time to time. Service may not be compatible with all handsets.

  • In addition to any entry, submission or other fee of which you are notified, your carrier’s standard messaging rates apply to your entry or submission message, our confirmation and all subsequent SMS correspondence and/or transmissions. All charges are billed by and payable to your mobile service provider
  • We will not be liable for any delays in the receipt of any SMS messages as delivery is subject to effective transmission from your mobile service operator
  • SMS message services are provided on an “as is” basis, and we make no warranty, express or implied, and all warranties, including implied warranties of merchantability and fitness for particular purpose, are hereby expressly disclaimed
  • Data obtained from you in connection with this SMS service may include your cell phone number, your carrier’s name and the date, time and content of your messages, as well as other information that you provide. We may use this information to contact you and to provide the services you request from us
  • By using this service, you may have access to different content. You should assume that everything to which you have access is subject to copyright and trademark protection, unless noted otherwise. By subscribing or otherwise using the service, you acknowledge and agree that all right, title and interest, including the trademark and copyright rights, are our property, and that you will not gain any ownership or other right, title or interest therein or thereto. You may not copy, download or make any other unauthorized uses of such items
  • By subscribing, you consent to receiving, from time to time, further text messages from us
  • By subscribing to or otherwise using the service, you acknowledge and agree that we will have the right to change and/or terminate the service at any time, with or without cause and/or advance notice
  • All content is appropriate for ages 13 and older (T13+)
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